SHIPPING + RETURNS

DOMESTIC TAXES, SHIPPING & HANDLING CHARGES

All USA orders are shipped via UPS, USPS or Fedex. All international orders are shipped via UPS, Fedex or DHL. Carriers are selected based on the most efficient delivery. International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. All Georgia residents will incur sales tax as set by the State of Georgia and/or the County to which your delivery will be shipped. Please contact info@exclusivedeliveryco.com if you have any questions.

 DOMESTIC

Generally, domestic orders are shipped within 1-2 business days of being placed and take 3 to 5 days to arrive depending on your location. All domestic orders are shipped USPS Ground and you can look at the TRANSIT MAP below to get a general idea of when you should expect your package. If you would like to receive the package sooner, contact info@ExclusiveDeliveryCo.com for more shipping options.

INTERNATIONAL

Generally, international orders are shipped within 1-3 business days to ship. International delivery times will range from 3-4 weeks, depending on your location. If you would like to receive the package sooner, contact info@ExclusiveDeliveryCo.com for more shipping options.

Exclusive Delivery Co. LLC /exclusivedeliveryco.com is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment 

RETURN & EXCHANGE POLICY

EXCHANGE ONLY WHEN PURCHASED AT RETAIL PRICE. ALL DISCOUNTED ITEMS OR COLLABORATIONS ARE FINAL SALE. NO EXCHANGES OR REFUNDS WHEN PURCHASED AT DISCOUNT.

For items purchased at retail price exchange must be processed within 7 days of shipment receipt. All exchanges dependent on existing stock.

To cancel or change an order you must contact info@exclusivedeliveryco.com within 12 hours of placing the order.

Exclusive Delivery Co. will not issue credits or refunds for any difference in price on items purchased before the start of any sale. Orders placed at retail price, will have any exchange option available, while those purchasing at a sale price are considered final sale. All processed orders shipped before the start of any sale, may not be exchanged for items at their discounted price.

For any problems or concerns with the merchandise notice must be given to info@exclusivedeliveryco.com within 2 days of shipment receipt.

To exchange an item it must have the original packaging, in as-new condition with all tags and printed receipt when returned. Domestic customers are financially responsible for shipping the item back to Exclusive Delivery Co. for the exchange. International customers are financially responsible for shipping the item back to Exclusive Delivery Co. for the exchange, as well as for shipping the exchanged item back to their respective country.

Any product shipped back to Exclusive Delivery Co. as an RTS (Return To Sender) for failure to deliver/receive/collect from the carrier or facility, will be subject to a $15 RTS Fee to cover reshipment costs. All customers should receive tracking details upon dispatch, and are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to Exclusive Delivery Co. at the company's expense. The customer will be notified of said return by a service representative, the delivery address will be re-confirmed, and the RTS Fee must be made payable through the original payment method.

Any product shipped back to Exclusive Delivery Co. as a policy dispute or order refusal will be subject to a Forced Refund. Such customers will be refunded for order subtotal (minus original shipping costs paid) while instituting a $4-$8 restocking fee per item.